Privacy Policy

1. Information We Collect

We collect different types of information for various purposes to provide and improve our Service to you:

• Direct Data: Information you provide when creating an account, such as your email address and name.
• Technical Data: Information such as your computer's Internet Protocol (IP) address, browser type, browser version, pages of our Service that you visit, time and date of your visit, and cookies.
• Review Data: The public reviews and feedback from your users that you upload or connect to our platform for analysis purposes.

2. How We Use Your Data

ReviewsInsighter uses the collected data for various purposes:

• To provide and maintain our Service.
• To perform AI-driven review analysis and generate insights for your business.
• To provide customer support and respond to your inquiries.
• To improve our platform, user experience, and technical infrastructure.
• To send you marketing newsletters and promotional materials (you may opt out of receiving these communications at any time).

3. Third-Party Sharing

We may employ third-party companies and individuals to facilitate our Service, perform Service-related tasks, or assist us in analyzing how our Service is used. We only share data with these third parties to perform tasks on our behalf:

• AI Providers: We use specific APIs (like OpenAI API) for data processing. All data transmitted to these providers is strictly used for immediate processing and is explicitly opted out of being used to train their AI models, per our API contracts.
• Payment Processors: We use third-party services like Stripe for payment processing. We do not store or collect your payment card details.
• Analytics Platforms: We may use third-party Service Providers like Google Analytics and Hotjar to monitor and analyze the use of our Service.

4. Your User Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to have your information corrected if that information is inaccurate or incomplete.
• Right to be Forgotten: You can request that we delete or remove your personal data securely when there is no good reason for us to continue processing it.

5. Data Security

The security of your data is important to us. We implement appropriate technical, administrative, and physical security measures, including SSL encryption, to protect against unauthorized access or the corruption, destruction, or disclosure of data. However, remember that no method of transmission over the Internet is 100% secure.

6. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: reviewsinsighter@gmail.com.